1. Scope
This Refund, Cancellation and Donation Policy applies to payments made through We Christian for the Church Plan, Member Plan, and donation or offering facilities enabled by participating churches, ministries, or Christian organizations.
2. Church Plan – ₹99 per Year
The Church Plan provides applicable We Christian services for the purchased annual subscription period. Once payment has been successfully completed and the subscription has been activated, the subscription fee is generally non-refundable, except where a refund is required by applicable law or approved under this policy.
3. Member Plan – ₹10 per Month
The Member Plan provides applicable We Christian services for the purchased monthly subscription period. Once payment has been successfully completed and the subscription has been activated, the subscription fee is generally non-refundable, except where a refund is required by applicable law or approved under this policy. Cancellation of future billing does not automatically create a refund for a payment already processed.
4. Failed Transactions
If a user’s bank account or payment instrument has been debited but the subscription or applicable service has not been activated, the transaction will be verified. Where payment has been received but the applicable service cannot be provided, a refund may be approved following verification.
5. Duplicate Payments
If the same subscription or transaction is charged more than once because of a technical or processing error, the duplicate payment will be reviewed. Where confirmed, the additional amount may be refunded to the original payment method.
6. Incorrect Payment Amount
If a user believes that an incorrect amount was charged, the user should contact support as soon as possible. The transaction will be reviewed against our records and, where applicable, the records of the payment service provider.
7. Donations
Donations and offerings are voluntary contributions to the relevant participating church, ministry, or Christian organization and are separate from subscription payments. Donation refund requests will be considered on a case-by-case basis, including duplicate donations, technical errors, incorrect transaction amounts, payments made in error, or other circumstances where a refund is appropriate or required.
8. Refund Approval
Submitting a refund request does not automatically guarantee a refund. Requests may be reviewed based on transaction details, payment status, subscription status, reason for the request, applicable law, and applicable payment-provider requirements.
9. Refund Processing Time
Once a refund request has been reviewed and approved, Covenant Synergy Private Limited will initiate the refund within 7 business days. Approved refunds will normally be returned to the original payment method.
The seven-business-day period refers to our refund initiation and processing period. The time required for the refunded amount to appear in the user’s bank account, card account, UPI account, or other payment method may vary depending on the payment service provider and the user’s bank or financial institution.
10. Failed Payment Refunds
Where a failed transaction has resulted in a debit from the user’s account and a refund is determined to be applicable, the transaction will first be verified. Following verification and approval, the refund will be initiated within 7 business days.
11. Duplicate Payment Refunds
For a confirmed duplicate payment, the additional payment will be processed for refund within 7 business days after verification and approval.
12. Donation Refunds
Where a donation refund is approved following review, the refund will be initiated within 7 business days after approval. The time taken for the amount to reach the original payment method may vary depending on the payment provider and bank.
13. Refund Requests
Refund requests should be sent to operations@covenantsynergy.in. Please include your name, registered mobile number or email address, transaction/reference ID, transaction date, amount, type of transaction, and reason for the request.
Do not send passwords, UPI PINs, card PINs, CVVs, OTPs, or other payment authentication credentials.
14. Payment Provider
Payments may be processed through PhonePe or another authorized payment service provider. Covenant Synergy Private Limited will handle We Christian subscription, donation, and service-related requests through the published support channels.
Contact and Grievance Information
We Christian is operated by Covenant Synergy Private Limited. Our address is 1-3-35/F/1A, RaendraNagar, MahaboobNagar, Telangana, INDIA.
For support, payment, subscription, refund, privacy, or grievance-related matters, please contact us at operations@covenantsynergy.in or +91 8374331432. Website: WE CHRISTIAN WEBSITE URL.
When contacting support about a payment, please provide your registered name, registered mobile number or email address, transaction/reference ID, transaction date, amount, and a brief description of the issue.
Do not provide passwords, UPI PINs, card PINs, CVVs, OTPs, or other payment authentication credentials.